Shipping/DOA Policy

• Carrier: FedEx Priority Overnight, live arrival focused.
• Handling time: Usually ships within 1–2 business days (weather/volume dependent).
• Scheduling: Please email contact@coralbakery.com to coordinate ship-out. Orders not scheduled within 14 days convert to store credit (no expiration).
• Free shipping: Coral orders $299+ ship free.
• Addresses: No PO/APO/FPO. Provide a safe address. We’re not responsible for theft or FedEx errors, but we’ll help you file a claim.
• Weather safety: We reserve the right to hold shipments if conditions risk coral health.

Every coral is covered for 3 days. If it arrives DOA or dies within 72 hours, we’ll replace it with a coral of equal value. No refunds.

• Requirements: Maintain stable reef conditions. Losses due to parameter swings or neglect aren’t covered.
• Proof: Clear photos/videos required. For DOA, provide a sealed-bag photo within 2 hours of delivery.
• Shipping: Replacements ship with your next order. We don’t ship replacements alone.
• Exclusions: Color shifts, growth rate, or post-acclimation issues are not covered.
• Out of stock: If the same coral isn’t available, you can choose another of equal value.

• Be home on delivery day. Open and acclimate promptly.
• Delays in opening/acclimating may void the guarantee.
• If tracking shows delivered but the box wasn’t opened in time, responsibility falls on the buyer.

• No replacements/refunds for weather or carrier delays outside our control.
• We’ll assist with FedEx claims, but results are not guaranteed.

• No refunds once an order has shipped.
• WYSIWYG cancellations before shipping may incur a 20% restock fee.
• Shipping charges are non-refundable.

• Photos are taken under reef lighting; actual colors may vary in your tank.
• Lineage is guaranteed only if explicitly listed on the product page.

• If anything’s wrong, contact us first at contact@coralbakery.com. We’ll work with you to resolve it.
• Initiating chargebacks without contacting us violates this policy.